New Live 45-Minute Master Class From Myra Golden!
A free, psychology-based masterclass for supervisors, managers, trainers, and QA leaders who want a teachable framework their teams can apply immediately to create calm, confident conversations and prevent escalations.
What you'll learn
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How to teach emotional regulation in the first ten seconds of a difficult interaction
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Calming language your employees can use without ever saying “calm down”
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Exact phrases that lower resistance and help customers feel heard
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Coaching cues for leaders: what to listen for in tone and word choice to confirm regulation is working
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Quick practice drills and huddle prompts you can run with your team
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How effective regulation shortens calls, reduces stress, and sets the stage for resolution
Sarah Mathis, Senior Director of Guest Experience
Our team immediately began applying the 3Rs after Myra’s session. The concepts gave us practical, memorable tools to handle tough conversations, and we’ve already seen the difference in calmer, faster resolutions.
Tim O'Laughlin
I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday!
Betty Doyle, Former Senior Learning Designer, Customer Care, Walmart e-Commerce
When I needed soft skills and call control eLearning for Walmart.com Customer Care Agents, it quickly became apparent that Myra's materials were the Gold Standard.
The World’s Most Respected Brands Choose Myra Golden
Customization & Engagement
I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.
Captivating & Transcending
Moment of Truth for an insurance company. The customized tools and lessons presented by Myra Golden transcended the typical ‘training class’ and was truly a professional development event. Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate, “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!
Loved by Students
I have attended many customer service trainings, and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.
Ashleigh Briscoe, Program Manager, Global Learning & Development
This has been a great experience and we appreciate what you created for us!
