Restoring customer confidence, regaining goodwill and increasing profits through a fiercely focused customer recovery strategy:  A passionate, high-energy speaker enlightens, inspires, and incites your audience

Ready to turn complaints into profits? Ready to rethink and redesign your complaint handling process so you can truly regain customer goodwill after any service mishap? Ready to leverage social media so you can go where your customers are, listen to, and participate in online conversations about your brand?

Top benefits of Myra’s keynotes, break-out sessions, and workshops:  

• Enhanced corporate reputation in eyes of consumers as you become an organization obsessed with not letting a customer walk away (or hang up) unhappy.

• Bring a sense of urgency and excitement to improving your complaint response strategy.  

• Myra's enthusiasm, energy and leading-edge ideas truly motivates people to take action to make positive change. 

• Employees are fiercely focused on restoring customer confidence and regaining goodwill...not just solving problems

• Reduce complaint escalation, thereby shaving costs.

• Increased positive word-of-mouth based solely on your complaint response strategy. 

• Improved customer loyalty, as effective complaint response can generate stronger bonds of loyalty than if no problem had ever occurred.

• Leading-edge ideas for using social media to find and respond to gripes about your brand. 

• Proven systems for building a customer recovery strategy that regains customer goodwill and keeps customers from defecting to the competition. 

• Deal with difficult customers with more ease and confidence

• Restore customer confidence after service failures

• Improve employee attitudes about customers and customer service

• In preparation for your event, Myra asks a ton of probing questions to determine the severity of customer service issues you are experiencing and she uses this insight to custom-design your presentation. You probably haven't seen customization to this degree!

Perfect for these audiences:  

• Annual conferences and conventions, in-house training sessions and panels (as a moderator or panelist).  

• Leaders, including supervisors, managers, directors, heads of consumer affairs and marketing directors who want to retain more customers, rethink complaint handling processes, shape a customer service culture, leverage social media for customer service, and maximize customer service for PR.  

• Contact Center staff, including agents, supervisors and managers who want to improve their ability to deal with difficult customers, use social media for customer service, and improve the overall customer experience.  

Watch a video clip of Myra

Meeting Planner’s Resources

·          Request Information

·         Speaking Topics

·         Client List

·         Testimonials

·         How to best use Myra

·         Biography  

·         Myra's One-Sheet 

·         Bureaus

·         Meeting Planner's Toolkit (Resources to provide you with all the information you need to help Myra deliver an amazing presentation.)

Check availability with Myra's Online Assistant