Customer Service Speaker::Customer Service Training I Workshops I Seminars I Keynotes

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Pre-Program Questionnaire

One of her most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company. This created a feeling that we had known Myra for years.

Susan Lipe
A.V.P./Regional Manager
Arvest Bank

One of Myra's most impressive acts of preparation for your professional development event is her thorough and in-depth research into your culture, customers, challenges, and your people. As one of Myra Golden's clients you and your audience will enjoy a completely custom presentation that meets your specific objectives. Myra's in-depth research for your professional development objective begins with this questionnaire.

Please complete the questionnaire as completely as possible, but feel free to skip any questions you feel are irrelevant.

If you’d prefer a Word version of this questionnaire, email our office and we'll send one right out to you.

We will not sell or distribute this information for any reason. Your responses to this questionnaire will remain strictly confidential.

Contact Information

Meeting Planner's Name

Company Name

Phone Number

Fax Number

Email Address

City

State

Zip



Myra's Presentation

1. What is the theme of the meeting/training?

2. What are the top complaints your company receives from customers about your product/service?
a.
b.
c.

3. Describe situations in which the only appropriate answer to customers is "no". (Because of policy, warranty limitations, the law, etc.)
a.
b.
c.

4. Please describe your complaint handling process.

5. What keeps senior management up at night about your customer service?


6. What are the most important changes happening in your company and industry?

7. What, approximately, are the characteristics of your average member? (Age, Educational Background)

8. What three things do you think it's most important that Myra know about your group before addressing them?
a.
b.
c.

9. How many people will be in the audience?


10. Time frame for Myra's program:
Start time:
End time:
Any breaks?

11. What are the major responsibilities and job titles of those in the audience?
Job Titles

Responsibilities



12. Please share with Myra any phrases or expressions that are unique to your group, company or industry.


13. What are your specific objectives for Myra's session?
a.
b.
c.

14. 30 days after Myra's training, how will you know she was effective? What specific results do you need to see demonstrated?


Travel Information


Hotel:

Street Address:

City: State: Zip:

Phone Number:

Directions:


Closest Airport:


Distance from airport to hotel/meeting site:
Time:
Miles:

If the location of the meeting is different from the hotel information above, please fill out the information below:

Name of Facility:

Meeting Room:

Street Address:

City: State: Zip:

Phone Number:

Fax Number:

Directions from hotel:


Distance from hotel to meeting site:
Time:
Miles:

How will Myra be transported from the airport to your site? (Private car/limo, Hotel shuttle, Taxi, Rental Car, Pick-up person)


If Pick-up person, what is this person's name?


Pick up person's phone


If Myra has any problems or emergencies on her way to the program, who should she contact?
Name:

Home Phone:

Business Phone:

Cell Phone: