Introduction for Myra Golden, MHR

Important Note: The introduction is a crucial part of Myra’s presentation. Done properly, it establishes credibility and sets an upbeat tone.

Myra is the author of the best selling book, Beyond WOW, publisher of a weekly newsletter, author of more than 200 articles, and has produced several training videos.

She's been a frontline customer service representative, a global head of consumer affairs, and consumer affairs advisor to some of the world's best-known companies. 

In 1999 Myra established Myra Golden Seminars after identifying the need for customer service professionals to be equipped with specific skills for responding to complaints and difficult customers in such a way that they completely regain goodwill and even strengthen loyalty after any service failure.

Her firm provides measurably effective training for some of the world’s best-known companies, including Coca-Cola, McDonald’s, Johnson & Johnson and Frito-Lay.

Myra has a Bachelor of Arts in Psychology and a Master of Human Relations. Her psychology background has uniquely positioned her to develop critically acclaimed programs for dealing with difficult customers and understanding the psychology of recovery.

She lives in Tulsa, OK with her husband Leon and young children, Lauren and Warren.

Please help me welcome...Myra Golden!