“Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“Myra
’s program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
This
multi-media online training program positions customer
service representatives to regain control of difficult
conversations and to regain customer goodwill after even the
worst has happened. Full of specific tips to handle
difficult customers, as well as tools to completely restore
customer confidence in the wake of problems, the Golden
Method guides customer service representatives as if
Myra was right there with them.
This
program includes 25 video modules with Myra Golden leading
customer service representatives through field-tested and
proven strategies for regaining control with angry and
difficult customers.
The
Golden Method Self Guided Online Training Program
includes:
25-module
online video course for employees to follow on their own
How
employees can most effectively keep their cool when
customers get hot by identifying their own emotional
triggers
Tactical
insights for quickly getting angry customers to back
down
An
examination of the psychology of customer anger
Our
proprietary model for diffusing anger and creating calm
Verbal
self-defense: dynamic analogies from martial arts that
teach your employees strong, but non-threatening
responses to demanding, irate, and unreasonable
customers
Bonus:
A live 90-minute video recording of our most popular web
seminar ever “Stop
Screaming at Me!”
Our
online customer service training delivers the same
information as our classroom training, it's just delivered via video and online interactive
exercises. Same interactive exercises and
thought-provoking questions to ensure the learning sticks.
Companies globally now have access to Myra Golden's expertise 24/7.
Just
in case you aren't aware of our stunning
track record of successful outcomes for
companies, read what our training has done for these
customers!
Your
words of wisdom on
customer service are still inspiring our team throughout the
seasons.
The
Leadership Team
Bath
& Body Works
Myra's
program was excellent! One of
the best training sessions we have attended -well
presented. The session was very beneficial to our everyday
job!
Shirley Perry Michelin North America
Not
only was Myra focused and articulate in her presentation,
but the personalized approach she takes to such difficult
topics as anger as it relates to customer service will
make me a more insightful Rep.
Michelle
Paglione
Estee
Lauder Companies
I
feel I have gained years worth of experience in this one
(Beyond WOW Complaint Resolution) seminar. I
plan to use what I've learned for the rest of my life!
Carrie
Steensrud
The
Coca-Cola Company
"...Most
intriguing and informative seminar I have been to
in my life!"
Joseph
McGill
Shuttle
Driver
National
Car Rental/Alamo Rent-A-Car
The
entire
training is all laid out and ready
to go.
It’s never been easier to get the exact skills you need to
handle difficult customers much more effectively– right at
your desk.
Employees
learn how to keep their cool when customers
g
et hot by identifying
their own
emotional triggers
and discovering
the #1
tactic difficult customers use.
Anger
Diffusion
Your
employees will gain
tactical insights
for quickly
getting angry customers
to back down through
an examination of the psychology
of anger
and our proprietary
model for diffusing
anger.
Establishing
Rapport & Rebuilding
Trust
In
this segment
introduce the Ten Golden Rules for Complaint Resolution
– a field-tested and proven strategy
for resolving
complaints in such a way that regains
customer goodwill.
We specifically
designed the Ten Golden Rules to help employees establish
rapport and create trust with unhappy customers, make
customers feel heard and understood, and most importantly,
to completely restore confidence in our client’s brands
.
Verbal
Self Defense
Using
dynamic analogies from martial arts, we teach your employees
strong, but non-threatening responses that help them regain
control without being forceful or unprofessional.
The
Golden Method is presented
online, on-demand
in high quality, video requiring nothing more than a
standard computer with high-speed Internet connection. For
most users, enjoying the Golden Method is just like watching
TV.
We’ve
gathered up all of the best information from our live,
full-day seminars and neatly packaged it into a dynamic
e-Learning platform that you can
g
et delivered right to your employees’ desktops (and even
MP3 players), whenever you want … 24 hours a day, 7 days a
week.All you need is
an Internet connection.
The Golden Method is presented in short, high-impact
sessions with all the latest audio, visual and TV-style
effects AND it’s interactive. Your people will find this
training engaging , educational, and entertaining.
Your employees can take advantage of this learning
opportunity right from their desktops or/and MP3 players,
“on-demand”. The Golden Method can be used for new hire
training, refresher training, to train home-based agents or
within your LMS system. Specific topics can even be
experienced based on your identified employees’ needs or
challenges.
You and
your team will love this training. We guarantee it.
Like
all of our products and services, the Golden Method
Online Training is backed by our 100% satisfaction
guarantee.
If you do not feel the tips, tactics, and techniques
provided in this training will help you and your employees
deal more effectively with difficult customers and handle
complaints more effectively, we don't deserve your business
and we'll refund every penny.
If
our field-tested strategies don't work for you, just call
our offices at 866-873-8419 within
2 weeks
of your purchase to
receive a full refund.
