What                            Myra Golden Seminars, LLC (MGS), one of the most prominent customer service training firms in North America, designs and produces customer service training and eLearning programs for customer care, call center, customer service department, and overall customer service improvement in large and mid-size companies.

Who                             MGS is headed up by Myra Golden, a former customer service representative and global head of consumer affairs. Myra established MGS after identifying the critical need in the service sector for customer service professionals to be equipped with specific skills for responding to complaints and difficult customers in such a way that they completely regain goodwill and even strengthen loyalty after any service mishap – not simply “responding” to customer complaints.

Established                  1999

Company Growth         A privately held limited liability company, MGS has realized 50% growth in each of the last two years.

Services                       Services include:

The Beyond WOW Complaint Resolution Workshop, our flagship program, positions companies to deliver a service recovery that absolutely WOWs customers...a recovery so complete and convincing that your once unhappy customers don’t even think about defecting to the competition. This seminar kicks off with building an indisputable case for the bottom-line value of complaints, inspires a real appreciation for feedback, introduces the Golden Rules for Complaint Resolution and explores winning human relations skills and diplomatic communication skills to completely restore customer confidence after a service failure. Additionally, it helps companies stay out of court by most effectively handling product liability claims, avoiding damaging admissions, and quickly solving problems.

Customer Service training, in which employees learn to effectively build, recover, and strengthen customer relationships for increased profitability.

E-Learning. MGS helps clients save thousands of training dollars by creating measurably effective, interactive, media-rich training videos once and then deploying for Internet viewing anywhere, anytime.

Live Webinars. MGS broadcasts live interactive supervisory webinars several times each year to help contact center leadership more effectively coach, motivate, train, and retain employees.

Market                         Tuesday Morning, a weekly eZine, delivers tips, tactics, and techniques       

Intelligence                 to help customer service leaders and frontline service professionals

                                    effectively build, recover, and strengthen customer relationships.

                                    www.totalcustomerservicetraining.com features more than 300 pages of

                                    answers and solutions to such as issues as negotiating with customers,

                                    dealing with difficult customers, eliminating unacceptable performance,

                                    understanding Generations X & Y.

Corporate Office          809 South Aster Ave., Suite 100

                                    Broken Arrow, OK 74012              

                                    866-873-8419

                                    info@myragolden.com

Website                       www.myragolden.com  

Other Internet              www.totalcustomerservicetraining.com     

Properties:                   www.goldenmethod.com 

                                    www.callcenterwebinars.com 

                                    www.ecustomerservicetraining.com  

                                    www.customerservicetraining.biz 

Media Contact             Myra Golden

                                    info@myragolden.com

                                    918-671-2413