FOR IMMEDIATE RELEASE

Date: April 6, 2007

Contact: Neriah Bryant, 918-671-2413.

Myra Golden Seminars announces the public release of new Complaint Handling & Dealing with Difficult Customers Online Video Course

Tulsa, OK – April 6 - Myra Golden Seminars announced today the public release of THE GOLDEN METHOD FOR COMPLAINT RESOLUTION; an online video training course designed to position customer service professionals to completely restore customer confidence after dissatisfying experiences, handle difficult customers, and negotiate effectively.

Highly flexible delivery and multiple uses

The Golden Method can be used for new hire training, a stand-alone soft skills training, refresher training or specific topics can be experienced based on  identified employees’ needs or challenges (i.e. launch "How to Handle the Customer Who Demands to Speak to a Supervisor" when a spike in escalated calls occurs)

Myra Golden Seminars’  President, Myra Golden, said, “We’ve gathered up all of the best information from our live, full-day complaint handling seminars and neatly packaged it into a dynamic e-Learning platform that companies can get delivered right to their employees’ desktops (and even MP3 players), whenever they want … 24 hours a day, 7 days a week. “

Bring this online training program to your company

The Golden Method is available for annual subscription licensure. Organizations can subscribe by calling 866.873.8419 or by going to www.goldenmethod.com.

For more information on the Golden Method for Complaint Resolution e-learning for your organization, go to www.goldenmethod.com to watch a 4 minute movie overview or contact 866.873.8419 or info@myragolden.com.

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