|
Myra's
Best-selling book: BEYOND
WOW
|
Myra
Golden's famous Dealing with Difficult Customers
training - The Golden Method for Complaint Resolution - is now available in an online video subscription. Get
the full story here.
|
|
| |
|
Sign
up for Myra's free customer service newsletter and we'll give
you a 6-pack of Myra's Dealing with Difficult Customers
videos. You'll be able to download the videos immediately!
Sign-up
now!
|
|
|
The explosive ideas in this book
will help you go beyond the WOW experience to build a profitable
base of customers, quickly regain customer goodwill after service
mishaps, and even win back customers! Also available in ebook
format.
Buy now! : More Info...:
Buy
ebook format
|
|
|
Myra
Golden personally conducts more than 30 web seminars each year for
managers, supervisors, and frontline staff for many of the
nation’s Fortune 500 companies. Our
web seminar division has experienced explosive growth over the
last two years and to accommodate our client's needs, we have
developed an entire division to develop and produce targeted
and high quality distance learning programs. Explore
our course listing. |
|
|
| COMPLAINT
HANDLING TRAINING SYSTEM |
 |
Everything You
Need for a Total Complaint Handling Training
Get your training
materials now and equip your employees to deal with difficult
customers with diplomacy and tact, say "no" without
causing resentment, respond to negotiation ploys, and resolve
problems without giving away the store.
What's
Included:
Training system includes speaker's notes, downloadable participant
workbook, and PowerPoint slide presentation.
Read
training outline and order.
Myra Golden Seminars announces the public release of new
Complaint Handling & Dealing with Difficult Customers Online Video Course.
Read the
press release.
|
| |
| E-BOOKS
& EBOOKLETS |
 |
Explore our knowledge bank of topics
ranging from motivating CSRs to writing complaint response letters
that bring customers back after any service mishap. This is also
where you'll find our Customer Recovery Guidebook. This
Guidebook includes the complete philosophy and content of
our flagship seminar, Beyond WOW Complaint Resolution PLUS
7 short-segment videos right in the eBook! Many of our
clients use this Guidebook to design in-house training for
customer service representatives and most report that this
Guidebook pays for itself within days of reading! Explore
eDocument topics.
|
NIP
UNACCEPTABLE PERFORMANCE IN THE BUD!
|
 |
The
Dealing Effectively With Unacceptable Employee Behavior
Info CD was designed to address the specific day-to-day reality of
unending “people” challenges that call center leaders face,
and it offers a set of real, not impossible, solutions to the
problems of supervising, coaching, and progressive disciplining.
Pointedly,
pragmatically, and without a hint of fluff,
Myra
explains exactly, step-by-step, how to address the many tough
situations call center leaders face everyday with their employees.
Learn
more.
|
A
Best Seller - Myra's
Call Monitoring Webinar Recording
|
 |
In addition to the video recording of
the webinar, you and your team will have access to the same
value-added materials that were available for the live session,
such as:
- Printable Slide Presentation
- Packet of sample monitoring
forms
Read
the webinar outline and order right here.
|
UNDERSTAND
GEN X & GEN Y
|
 |
If
you have had challenges understanding, managing, or motivating
your Generation X (1965-1976) and
Generation Y (1980 or later) employees, you’re not alone. Few
managers are naturally endowed with the specific skills,
strategies, and smarts it takes to manage and motivate these
young, unique, complex, and talented generations.
Audio
recording include the entire live webinar (in audio only)
delivered by Myra Golden plus the webinar handouts and Myra's
PowerPoint slide presentation.
Read
program outline and buy.
|
MANAGEMENT
FOR DIMWITS
|
 |
A
satirical look at what it takes to be the boss. This hilarious,
tongue-in-cheek "how to" book explores management
techniques that reveal what REALLY goes on in corporate America.
Anyone who's ever had a lousy boss (and who hasn’t?) will enjoy
sections on: motivating by fear, inspiring employees with glossy
posters and ironic slogans, sabotaging co-workers using blind-copy
emails, and much, much more! Buy
now More
Info...
|
|
|
