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How
to Design (or refine) a Quality Monitoring Program You Can Be
Proud of
5
WEEK COURSE, BEGINNING January 29, 2008
Here's
what we expect from you.
-
You
must be open, coachable and ready to begin
working with a mentor.
-
You
will include everyone on your team who is involved in
your contact center's monitoring or coaching involved
in this course with you.
-
You
are ready to make an investment of time and
money.
-
You
are willing to be led, step-by-step, to where
you NEED to go with your quality program.
-
You
commit to completing the weekly tasks as quickly
as reasonably possible.
If
you're ready to take this on, we encourage you to
register now. There is a limit on the number of people
allowed into the program. Right now, we've opened up 2 small
groups of 17. Once those groups are filled, the program is
closed until the next group completes the program.
These
small groups usually fill up very fast. So, don't wait. Register
now.
Tuition
to enter the program: $800 if registered before
January 8th. After January 8, 2008 the tuition is $1200. Tuition covers all
people involved in monitoring and coaching in your company.
I am registering for Myra
Golden's How to Design (or refine) a Quality Monitoring Program
You Can Be Proud of course.
Register
now.
If
for any reason you are not 100% satisfied after your first
week of the course you will receive a 100% refund.
Again,
we can only accept 34 registrations.
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