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Customer
Service Training
Beyond
WOW!
Based on
Myra's best-selling book with Dr. Jeffrey Magee, Beyond WOW
is about identifying your best customers, WOWing them and
keeping them for life. You’ll learn specific strategies for
building relationships with customers, creating superior value
and developing a loyalty-marketing plan that strengthens the
bonds of loyalty with the company’s most profitable
customers, resulting in growth and profit increase.
Your
presentation of "Beyond WOW" was outstanding and
well received! Evaluations gathered indicated that your
session was of great interest and extremely valuable to the
Success Expo participants. Some of the comments on the
evaluation cards included: "This was the most useful and
informative seminar I have ever attended-great ideas",
"Good information to use at work and on a personal level
- excellent speaker", and "Thank you -you WOWed
me!"
Sue
Harris
President
Muskogee
Chamber of Commerce
Company
Participants
of this seminar will discover the profit advantage of loyalty
and gain specific strategies for developing a loyalty service
strategy. Participants will…
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Find
and keep customers for life
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Get
50 immediate customer retention ideas
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Discover
the proven profitability of building loyal relationships
with customers and employees
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Find
out why you must build your business by gaining
“customer share” as well as market share
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Recognize
why "satisfactory" ratings on your customers
surveys places you just one step away from bankruptcy
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Learn
to identify customers with long-term profit potential,
court them and win their hearts
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Explore
the critical difference between customer satisfaction and
customer loyalty
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Discover
creative ways to make customers want to come back and tell
everyone they know about you
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Experience
service mapping, a method for analyzing what happens at
each point of service
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Examine
tools for building loyal relationships with employees and
customers
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Review
the loyalty-profit chain and learn how to put it to work
in your organization
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Learn
how to calculate the lifetime value of your customers
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