CUSTOMER SERVICE INTELLIGENCE MEET MYRA   SEMINARS  WEB SEMINARS CUSTOMER SERVICE HELP ONLINE STORE  BOOK MYRA  CONTACT  HOME

 

 
SERVICES >> CLASSROOM TRAINING  |  WEB BASED TRAINING  |  KEYNOTE PRESENTATIONS CUSTOMER RECOVERYSTRATEGIC ACCOUNT MANAGEMENTWEEKLY EZINE SIGN UP  |  MYRA'S FREE ARTICLES | WEB CONFERENCING SERVICE
>>  INSTRUCTOR LED TRAINING  |  SOME OF OUR CLIENTS AND THE TRAINING THEY'VE CHOSEN  |  OUR SATISFIED CLIENTS SAY IT BEST  |  MYRA'S TRAINING PHILOSOPHY
 

If your people are not more effective after our training programs than they were before the training, we don't deserve you as a client.

For Myra Golden, success is measured by definite transfer of skills to the job and more specifically, the ability to measurably increase profitability by building, repairing, and strengthening customer relationships. Your people must be more effective after a Myra Golden training than before the training.

Every Myra Golden seminar is participant-centered, using group interaction over 60 percent of the time. Our fierce focus is to empower participants to arrive at their own answers and conclusions and to reach solutions that work on the job. Our approach is based on the simple belief that employees will only act on those things that they understand and accept. Only change that is self-determined is sustainable. The participant-centered approach to learning is based on the legendary creative training techniques taught by the Bob Pike Group.

Our clients are given a supportive environment for exploration, struggle, and discovery, so the insights they gain will truly be theirs, as well as the self-confidence that comes from those discoveries.

In addition to our measurably effective participant-centered approach, every Myra Golden program includes:

  • A needs assessment conference to identify topic areas and understand your specific business environment.
  • A dynamic customer service expert who delivers concrete, easy-to-implement strategies and leaves your employees with the inspiration to truly make their new ideas work.
  • Instructional materials, case studies, and activities related to your industry.
  • Practical applications for your work environment.

Call us now at 866-873-8419 to discuss how easy and affordable it is to bring one of Myra’s programs onsite.

 
HOME   SPEAKING KIT   RESOURCE CENTER     SERVICES     ABOUT     EZINE    FAQ      BOOK MYRA      LOGIN      
Read our Privacy Policy   Call Center Management Tips, Articles, & Best Practices   MYRA'S FAVORITE THINGS