Supervisory & Management Training

Communicating with Diplomacy & Tact

I was very pleased with Myra 's  presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday!

Tim O'Laughlin

The Coca-Cola Company

How to Manage Conflicts and Prevent Communication Problems

§        Four proven solutions to the most common communication problems

§        Foolproof tips for ensuring your instructions are clear and understood

§        A simple and highly effective blueprint for handling disagreements

§        Learn the secret to getting the information you need from co-workers more quickly

Tips and Tactics for Communicating Under Pressure

§        THE way to correct someone tactfully

§        Exactly how to respond to tough or loaded questions – even when you don’t know the answer

§        Tips for delivering bad news or critical constructive feedback diplomatically

Responding to Demanding, Irate or Unreasonablele Customers Diplomatically

§        Explore the psychology of anger to gain the advantage in dealing with unhappy customers

§        Learn how to establish rapport and re-build trust with unhappy customers in 30 seconds flat

§        Deploy a powerful 10-step formula guaranteed to regain customer goodwill after any service failure

§        Get 5 easy tactics for keeping your cool when customers get hot