Shirley Perry
Michelin North America

Myra will take you behind the scenes and reveal what every supervisor needs to know to address unacceptable performance. For example:

·         Approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem

·         Coach to redirect performance and set crystal clear expectations

·         Give constructive feedback with much more ease

·         Get employees to be accountable for their own performance management

·         Document disciplinary action so you are prepared if dismissal becomes necessary

Here’s more of what awaits you in this insightful program…

 Positive intervention techniques for turning performance problems around

• Why you must take corrective rather than punitive action
• The critical differences among, criticizing, and disciplining and how to decide which approach a particular situation calls for
• Avoiding several common – but ineffective – approaches supervisors tend to use when dealing with unacceptable performance
• A 7-point checklist for conducting effective intervention meetings
• Avoiding the most common reasons employee improvement plans fail to work

 When the problem persists: How to conduct a formal discipline meeting

• How a discipline meeting differs from a coaching meeting
• A step-by-step checklist for conducting an effective –and legally sound-discipline session
• Document disciplinary action so you are prepared if dismissal becomes necessary