Supervisory & Management Training

How to Motivate Call Center Agents!

According to Newsweek, consumer affairs jobs are among the top 10 toughest jobs in the country! (Probably no secret to you and your Agents). 

Learn all you need to know about motivating call center agents, from how to bring out the best in people to specific strategies for increasing productivity and job satisfaction.  In this special webinar you'll explore ways to not only motivate your Agents but also how to protect them from stress, burnout and defection.

This seminar is chock-full of strategies and ideas for creating a motivating environment for Call Center Agents and the agenda includes:

• 8 facts you need to know about call center agent morale and motivation

• A discussion on some of the common causes of acute and chronic stress in call centers

• No cost and low cost ways to recognize and reward employees 

• The top 10 job factors that matter to customer service professionals (in their own words)

• 7 of the most common morale problems and exactly how to address them

• Motivating in tough times (after a layoff or offshore move, for example)

• Explore common demotivators and how to avoid them

• 10 specific ways to improve agent job satisfaction

• Exactly how you can proactively identify early warning signs that suggest problems are on the horizon with morale and motivation

• Five strategies for creating a climate for continuous motivation  

• A list of effective stress-reducing activities you can share with your agents

And a great deal more!