Customer Service Training Programs

Often requested by call centers and customer service departments

• Beyond WOW (based on Myra's best-selling book)

• 20 Fast WOW Telephone Techniques  (A Telephone Tune-Up for Your Customer Service Professionals!)

• The Golden Method for Complaint Resolution (How to completely restore customer confidence after any dis-satisfying experience - without giving away the farm)

• How to Deal with Difficult Customers

• Negotiating with Customers (10 Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers)

What do you get with Myra's Customer Service Workshops?