Free module from my eLearning course
How to Rock Your Customer Service Job
I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program.
My job with this company was to give new managers the skills and inspiration they needed to advance and move ahead.
I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” And 60 days later this course was born!
How to Talk to Customers: Human Relations Skills for a Great Customer Experience!
If you enjoyed these preview videos, you might want to take a closer look at our customer service eLearning tools designed to quickly improve the customer experience. Here’s a short overview video that will introduce you to our eLearning tool.