Preventing Burnout in Call Center Agents & 9 Ways to Motivate Agents

There are two things people want more than sex and money…recognition and praise.

Mary Kay Ash

Mary Kay is right, as studies indicate that employees find personal recognition more motivational than money. A work climate filled with praise and recognition is a workplace where employees are positive, productive and motivated.

Recognizing and rewarding employees doesn’t have to cost a lot of money or take a lot of time. Perhaps the primary reason more call center supervisors and managers don’t take the time to intentionally motivate employees is that they lack the time and creativity to come up with ideas.

After reading this post you will have no excuse for not motivating your team, because I am giving you 9 low cost ways to recognize and reward your employees. And as a special bonus, you’ll also get tips on how to prevent burnout in call center agents. I hope you find this “slide” blog post  helpful.

Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s