The BASELINE of Successful Customer Service: at⋅ti⋅tude

The baseline for friendly, personable  customer service is attitude. The service experience is what YOU make it.  Watch this video of Southwest Flight Attendant David Holmes as he takes ATTITUDE to unprecedented levels to leave passengers with an unforgettable experience.


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Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

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