Pizza Hut’s Killer iPhone App…I LOVE it!

Last night my family decided on pizza delivery for dinner.  We have a “regular” pizza joint we order from, but when I tried to pull up their site on my smartphone, I got nothing. (It was all flash and my iPhone does’t like flash.) My 6-year old said, “Mommy, you can order from Pizza Hut on your iPhone…I saw the commercial. Want me to get your phone?” I said “Yes!” It took me all of 4 seconds to discover that Pizza Hut has a killer app designed for iPhone that is most definitely mobile friendly…and all iPhone orders get a 20% discount.

We always get the kids a half and half thin crust (half cheese, half pepperoni). Ordering the half and half was so cool! I literally tilted my iPhone in the direction that I wanted one topping and tilted the opposite direction for the second topping. Fun!

This app is incredibly simple and includes all of the bells and whistles of the regular site. I loved it so much that I tweeted about it and got quite a discussion going last night.

When designing or redesigning websites, companies need to consider whether or not their sites are mobile-friendly and always brainstorm ways to make serving customers faster and more convenient. Killer apps, like Pizza Hut’s, are leading edge – and that’s exactly where YOUR company needs to be. Don’t underestimate the reach and popularity of apps and smartphones when it comes to serving customers.

Here’s a video demo of Pizza Hut’s cool app:

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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