Myra Golden’s 2010 Webinar Schedule Just Released

 

Myra Golden personally delivers live interactive supervisory webinars several times each year to help contact center leadership more effectively coach, motivate, train, and retain employees. She also features a special lineup of programs for frontline customer service staff on such topics as dealing with difficult customers, email customer service, and how to negotiate with customers.

Check out the 2010 calendar of webinars right here: http://www.CallCenterWebinars.com

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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