Customer Disservice

 

by my friend Mike Figliuolo

“Thank you for calling XXXXXXX customer service. How may I provide you with excellent customer service today?”

I cringe when I hear those words. Especially before I’ve had my second cup of coffee (that’s the rule – no one is allowed to talk to me until I’ve finished that second cup. It’s ugly if that rule gets broken).

Finish article.

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