How to Resolve Problems Without Giving the Store Away

 

 

This training video is from our Golden Method for Complaint Resolution online video course…

The Golden Method for Complaint Resolution Online Video Course
This multi-media online training program positions customer service representatives to regain control of difficult conversations and to regain customer goodwill after even the worst has happened. Full of specific tips to handle difficult customers, as well as tools to completely restore customer confidence in the wake of problems, the Golden Rules Training System guides customer service representatives as if Myra was right there with them.

This program includes 25 video modules with Myra Golden leading customer service representatives through field-tested and proven strategies for regaining control with angry and difficult customers.
View details.

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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