Ever show up to pick a rental car only to find out the company had the reservation, but not the CAR!

Jerry Seinfeld shows up to rent a car, but the company has no cars. See how he reacts. Get ready to laugh!

 

Many of you know that prior to starting my consulting practice I was the global head of consumer affairs for Thrifty Rent-A-Car System. The scene in this Jerry Seinfeld episode is one that plays out in real life every single day in car rental locations throughout the world. Jerry says what many of think, but don’t dare to say in the wake of the dreaded “over-sell” situation. Watch, laugh, and learn.

Enjoy,

Myra

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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