Looking for realistic tips for reducing agent turnover in a large call center.
Myra’s answer How can we reduce call center agent turnover?
Seven practices have been identified to reduce agent turnover.
- Turning Managers into ‘Retention Champions’
- Individualising the Customer Service Representative (CSR) Experience
- Provide Clear and Balanced Expectations
- Investing in CSRs/Training
- A Fun Place to Work
- Chance of Advancement
- Tools to do the Job
Much success to you!