Customer Service Associations

I believe in networking.  Stay connected with your colleagues so you remain at the top of your game.  Here is a comprehensive list of customer service associations.

Alberta Call Centre Association
American Telemarketing Association
Association Francaise des Cebtres de Relation Clientele
Association For Services Management International
Call Center Forum Deutschland e.V.
Call Center Industry Advisory Council
Call Center Managers Association
Call Centre Council of Singapore
Call Centre Management Association (UK) 
Call Centre Managers Forum
Canadian Telecommunications Consultants Association

Contact Center Assocation
CCMA (Ireland)
CCNG International
CRM Foundation
Customer Contact Management Association
Direct Marketing Association (US)
Direct Marketing Association (UK)
Federation of European Direct Marketing
Help Desk Institute
Hong Kong Call Centre Association
Institute of Customer Service
International Association of Reservation Executives

International Contct Center Association (ICCA)

International Customer Service Association
International Telework Association
Northwest Call Center Professionals

Professional Association of Customer Engagement (PACE)
Professional Planning Forum
Society for Technical Communication
Society of Consumer Affairs Professionals (SOCAP)
Support Services Institute
The Telecommunications Users Association of New Zealand (TUANZ)

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Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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