Call Center Disaster Recovery:
Q. Any advice on how a call center can proactively prepare to handle an outage issue?
A. Call centers of ALL sizes must have a solid disaster recovery plan in place. A disaster recovery plan will be of immense help in such situations as:
- Natural disaster
- Power outage
- Equipment failure
- Telephone system maintenance, emergency or planned
- Construction or reconfiguration of the physical plant
- Disruption of business due to civil instability
Here are some really good articles loaded with practical, easy-to-implement ideas for call center disaster recovery
Keeping the Lines Open When Disaster Hits
Building a Disaster Recovery Plan Step-by-Step
Myra looks forward to answering your questions about customer service, contact center management, and customer service training. Please e-mail Myra at info@myragolden.com or tweet her at @myragolden.
