Starbucks Customer Service

 

 

 

Do yourself a favor and take 3 minutes and watch this insider-view into the StarBucks customer service culture. Then, I challenge you to identify 3 ideas you can adopt or adapt from the Starbucks experience and incorporate into YOUR organization. Enjoy!

Learn how to create a culture for WOWing your customers…check out our customer service onsite training and customer service elearning.

Related articles:

How Starbucks WOWs in Routine Customer Service Interactions

 

 

 


Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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