Myra Golden speaks at Micsoft’s Dynamic Business Week

Microsoft Hosts a Week of Online Interactive CRM Conversations.

Industry experts including Microsoft Dynamics executives will offer insights and information on emerging CRM trends.

When: June 14–18, 2010

What: Hosted by the Microsoft Dynamics CRM team, an online series of rich, interactive conversations about social CRM, sales performance management, marketing management and customer service operations.

Where: Online at http://www.dynamicbusinessweek.com.

Myra Golden’s Session details:

Friday, June 18, 2010, 9 a.m. PDT

Myra Golden topic: — Making Your Contact Center a Strategic Goldmine for the Enterprise

As a customer service and public relations consultant, Myra Golden helps brands build value by giving them systems for listening, engaging and better serving customers in daily interactions and across social media. Considered one of the pioneers for leveraging social media for customer service, she has helped hundreds of companies design and implement a comprehensive social media strategy for listening to and getting involved in online conversations about their brands. Golden has designed and implemented customer relations programs for such clients as Verizon Business, McDonald’s Corp., Coca-Cola Co., National Car Rental, Michelin and Frito-Lay.

How to view: Sign in with your Windows Live ID account or Facebook login information.

How to interact: Microsoft executives and select presenters will be available throughout the event and will respond to discussions taking place on popular social networks, such as Twitter, using the #dynbizweek hash tag. Attendees can also network with select speakers, as well as with one another, using the interactive event platform and through online social media.

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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