Myra Golden’s Radio Interview on Paul Lawrence Vann Show

 

Myra discusses the 6-step Customer Recovery process and what companies like BP and Toyota must do to recover. Click here:

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myragolden

A well-designed customer experience can give an organization maximum competitive impact, but bad customer service can be a company’s worst nightmare. Veteran customer experience expert Myra Golden helps companies improve the customer experience. Myra understands the psychology of the customer experience and shares her expertise in her customer service interventions; tackling everything from performing mystery shop visits and quality checks to removing bottleneck steps to positioning employees to make emotional connections with customers.

One thought on “Myra Golden’s Radio Interview on Paul Lawrence Vann Show”

  1. Pingback: What exactly is customer recovery? « Customer Service Training, Tips, Articles & Videos with Myra Golden

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