What should we look at when it comes to monitoring emails?

Myra’s answer to What should we look at when it comes to monitoring emails?

Typical standards to monitor in email correspondence include:

  • Email introduction
  • Query/Problem introduction
  • Resolution
  • Proper closing time
  • Response time
  • Spelling, grammar, punctuation
  • Professional email signature

You might want to check out Myra’s Call Center Monitoring  video. >>>>> Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level, including how to monitor emails.   View outline/order

Much success in your quality monitoring effort!

Published by

myragolden

A well-designed customer experience can give an organization maximum competitive impact, but bad customer service can be a company’s worst nightmare. Veteran customer experience expert Myra Golden helps companies improve the customer experience. Myra understands the psychology of the customer experience and shares her expertise in her customer service interventions; tackling everything from performing mystery shop visits and quality checks to removing bottleneck steps to positioning employees to make emotional connections with customers.

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