Myra’s answer to What should we look at when it comes to monitoring emails?
Typical standards to monitor in email correspondence include:
- Email introduction
- Query/Problem introduction
- Resolution
- Proper closing time
- Response time
- Spelling, grammar, punctuation
- Professional email signature
You might want to check out Myra’s Call Center Monitoring video. >>>>> Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level, including how to monitor emails. View outline/order
Much success in your quality monitoring effort!
