Myra’s answer to What should we look at when it comes to monitoring emails?

Typical standards to monitor in email correspondence include:

• Email introduction
• Query/Problem introduction
• Resolution
• Proper closing time
• Response time
• Spelling, grammar, punctuation
• Professional email signature

You might want to check out Myra’s Call Center Monitoring  video. >>>>> Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level, including how to monitor emails.   View outline/order

Much success in your quality monitoring effort!