The Top 10 Things That Matter to Contact Center Representatives

 What matters most to call center agents?

 

According to the U.S. Chamber of Commerce, the top 10 things that matter are:

1.    Good wages

2.    Job security

3.    Promotion and growth in the company

4.    Good working conditions

5.    Work that keeps you interested

6.    Personal loyalty to employees

7.    Tactful disciplining  

8.    Appreciation of work done

9.    Sympathetic help on personal problems

10.  Feeling in” on things

Published by

myragolden

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

One thought on “The Top 10 Things That Matter to Contact Center Representatives

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s