The Top 10 Things That Matter to Contact Center Representatives

 What matters most to call center agents?

 

According to the U.S. Chamber of Commerce, the top 10 things that matter are:

1.    Good wages

2.    Job security

3.    Promotion and growth in the company

4.    Good working conditions

5.    Work that keeps you interested

6.    Personal loyalty to employees

7.    Tactful disciplining  

8.    Appreciation of work done

9.    Sympathetic help on personal problems

10.  Feeling in” on things