The Top 10 Things That Matter to Contact Center Representatives

 What matters most to call center agents?

 

According to the U.S. Chamber of Commerce, the top 10 things that matter are:

1.    Good wages

2.    Job security

3.    Promotion and growth in the company

4.    Good working conditions

5.    Work that keeps you interested

6.    Personal loyalty to employees

7.    Tactful disciplining  

8.    Appreciation of work done

9.    Sympathetic help on personal problems

10.  Feeling in” on things

Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

One thought on “The Top 10 Things That Matter to Contact Center Representatives

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s