Before You Send That Next Email…read this.

***Live webinar***

Before You Hit Send: How to write business-friendly emails that create emotional connections with customers and leave customers saying “WOW!”

Friday, September 17, 2010 1:00pm – 3:00pm ET

Find out how to amaze customers, your boss, and most of all, YOURSELF by crafting emails that are personalized, use emotion to connect with customers and leave customers saying “WOW!”

I promise, after attending BEFORE YOU HIT SEND!, you will be inspired and thrilled with how quickly you can craft an email that answers ALL of your customer’s questions and engages the customer through personalization. And once you’ve gotten a taste of how it feels to constantly WOW your customers and IMPRESS your supervisors by creating warm experiences and delivering solid customer service over email, you will be completely STOKED!

Creating memorable emails using the BEFORE YOU HIT SEND! method is CLEAR, CONCISE, and geared to give you QUICK RESULTS that will keep you engaged and excited about your new e-service skills.

Get the full story here.




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Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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