Call Center Scheduling

Q. I am in search of the most efficient staffing levels for every 30-minute block of time throughout the workday in my call center I’d like the flexibility to enter in the start and end times of our work day, the service level we want to maintain, and the call volumes with average talk and wrap-up times for each time period throughout the day.   

Can you recommend some call center scheduling software packages?

The answer to: Looking for call center scheduling software.

Here is a list of reputable vendors for call center scheduling software. Good luck!

Call Center, Bug Tracking and Project Management Tools for Linux

A survey and list of bug tracking, project management, trouble-ticketing, help-desk management, call management, scheduling and software metrics tools for
ww.linas.org/linux/pm.html

Routing & Scheduling
Advanced Routing & Scheduling
Reduces cost & increases efficiency
http://www.Intergis.com

Scheduling Software
Staff can access the same schedules
at the same time. Free Trial.
http://www.groupready.com

Call Center Scheduling

TotalView Workforce Management  automates agent scheduling
http://www.iex.com  

Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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