Skill Based Routing

Skill Based Routing and WFM Scheduling 

The Business Case for Skill Based Routing

Skill Based Routing Survey (PDF)

Published by

myragolden

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

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