Imagine an angry consumer blasts your brand on Twitter, YouTube and on blogs, and she has so much influence that the Tweets become a trending topic and the YouTube video goes viral.
Are you 100% confident you can handle it?
If not, I have the perfect program for you…a live web event (October 5th) “Social Customer Service” designed to position companies to use social media for customer service engagement. Simply click this link to see what it’s all about.
How to Manage Your Online Reputation and Why You Must: A lesson from Motrin