How to Handle Difficult Customers – 4 Tips Featuring Steve Martin

I got a belly-laugh watching this video! Steve Martin, in “Planes, Trains and Automobiles” is the perfect difficult customer in this example. Laugh as you learn 4 practical tips for dealing with difficult customers.

Everything You Need for a “How to Handle Difficult Customers” Training

(Do-it-yourself Training)
Get your training materials now and equip your employees to deal with difficult customers with diplomacy and tact, say “no” without causing resentment, respond to negotiation ploys, and resolve problems without giving away the store. View details.

Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

One thought on “How to Handle Difficult Customers – 4 Tips Featuring Steve Martin

  1. Actually I Really Impressed By your Material About How to A Grab And Handle An Angry Customer.Well Im also Job In Call Centre, so Plz Help Me Out what script I Should Use And how To Make the Customer Interessed in Any of the Product?Plz Help Me.

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