I am best known for my classroom customer service training – and it is amazing! If you poke your head into one of my training sessions, you know this training is different. Participant involvement is astonishing. People are having fun and they are completely engaged. Most importantly, my participants are learning real-world strategies that will absolutely empower them to deliver exceptional customer service. Take a peak inside one of my recent customer service training sessions below.
Every one of my customer service training sessions is custom designed to meet my client’s objectives and every session delivers a measurable return on investment. All training development starts with a “Launch Discussion” where I spend 2 hours or so exploring my client’s training objectives and I learn what keeps them up at night about their current customer service situation.
Training design and development continues with research. I ask for recordings of customer service phone calls and I listen to them so that I understand fully what my clients need. I work with my clients to design realistic case studies, role-plays and learning activities that are relevant. The result: A completely custom, objective driven training session that changes behavior.
Customer Service Training topics include:
- Beyond WOW! Customer Service
- Telephone Techniques
- How to Deal with Difficult Customers
- Empathy Training
- Social Customer Service