If you’re not serving the customer, you’d better be serving someone who is. – Karl Albrecht
Your most unhappy customers are your greatest source of learning. – Bill Gates
Above all, we wish to avoid having a dissatisfied customer. – Leon Leonwood Bean
There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else. – Sam Walton
Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company. – Tony Hsieh
We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service. – Tony Hsieh
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p style=”text-align:left;”>Do what you do so well that they will want to see it again and bring their friends. – Walt Disney
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p style=”text-align:left;”>Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. –Donald Porter
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p style=”text-align:left;”>The way to gain a good reputation, is to endeavor to be what you desire to appear.–Socrates
Take care of your customers and employees first, and profits will follow. — Jack C. Taylor
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p style=”text-align:left;” align=”center”>Here is a simple but powerful rule: always give people more than what they expect to get.- Nelson Boswell
Customer satisfaction is worthless. Customer Loyalty is Priceless. – Jeffrey Gitomer
Over promise and over deliver. – Rick Barrera
I’ll invest my money in people. – W.K. Kellogg
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition. – James Cash Penny
You can’t build a reputation on what you are going to do. – Henry Ford
The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your customers is to take care of your workers. – Paul Orfalea
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. – Jeff Bezos
Take care of your customers and employees first, and profits will follow. – Jack C. Taylor
The customer is always right. – attributed to Marshall Field
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p style=”text-align:left;” align=”center”>Only a life lived in the service to others is worth living. - Albert Einstein
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p style=”text-align:left;” align=”center”>When the customer comes first, the customer will last. - Robert Half
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p style=”text-align:left;” align=”center”>In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. – Doug Warner
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p style=”text-align:left;” align=”center”>The longer you wait, the harder it is to provide outstanding customer service. – William H. Davidow
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p style=”text-align:left;” align=”center”>I don’t do business with those who don’t make a profit because they can’t give the best service. - Richard Bach
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p style=”text-align:left;” align=”center”>The goal as a company is to have customer service that is not just the best but legendary. – Sam Walton
The customer is never wrong, they might not be right, but they are never wrong. – JT
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p style=”text-align:left;” align=”center”>We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.– Jeff Bezos, CEO Amazon.com
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p style=”text-align:left;” align=”center”>If you don’t genuinely like your customers, chances are they won’t buy. – Thomas Watson, former CEO IBM
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p style=”text-align:left;” align=”center”>He profits, most who serves best. – Arthur F. Sheldon
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p style=”text-align:left;” align=”center”>Every client you keep, is one less that you need to find. – Nigel Sanders
There is place in the world for any business that takes care of its customers – after the sale. – Harvey MacKay
In this moment you have the power to be the solution! – Ileana Kane
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p style=”text-align:left;”>Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1. – Stew Leonard
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p style=”text-align:left;” align=”center”> The customer is king. – Anon
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p style=”text-align:left;” align=”center”>Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity. Leon Gorman, CEO L.L.Bean
Imagine sitting in a local coffee shop that’s nestled in a bookstore, and talking over a latte with Myra about ways to help your employees deliver the best possible customer experience, and ways to help reduce stress on your employees as they deal with difficult customers.
Every week, often literally from a coffee shop, Myra gives you ideas that in one way or another are actionable towards improving your customer experience.
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