Chick Fil-A WOWs During Lunchtime In the Pouring Rain!

Chick Fil-A wowed my friend Allyson once again. Allyson texted me this:

 “I’m at Chick Fil-A and amazed once again…it’s pouring rain and managers are outside in fluorescent raincoats, umbrellas, headsets and taking orders. Brilliant!”

A couple days before Allyson sent this text, she told me about how Chick Fil-A managers were quickly getting customers through the drive-thru during the lunch hour, leaving the competition across the street in the dust.

Every business has peak seasons and busy times. You know what those times are. Chick Fil-A knows that lunchtime during the week is very busy. Managers at Allyson’s Chick Fil-A get out of the store and proactively serve customers so that people can get their lunch quickly and be on their merry way. A rainstorm doesn’t stop the managers. Lunchtime is still busy. Customers are still in a hurry. Managers simply put on their fluorescent raincoats and get on to the business WOWing customers.

Managers, you’re up. How might you roll up your sleeves and help your employees deliver a faster, smoother, and better customer experience during peak times?

Related post:

Chick-fil-A Customer Service Tip: #customersremember 

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Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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