Slides and Videos from my Keynote at Contact Center Association

In a couple of hours I’ll be on a plane to Orlando. I’m headed off to speak at the Contact Center Association conference to present my Zappos keynote. For the reference of my attendees, I am posting a copy of my slide deck here. Additionally, I’m sharing with my participants 3 videos from inside the Zappos contact center.

Enjoy!

Click here for your copy of the handouts

Holiday Helpers

This video shows the fierce commitment to giving customers the very best experience and the spirit of cooperation of employees that makes the amazing customer experience possible.

 

What WOW Means to Zappos Employees

I’ll stress  to my audience that WOW couldn’t be just a buzz word or flavor of the month, it had to be a real and consistent commitment. This video shows what WOW means to Zappos employees.

Core Value of the Month Award

Zappos takes very good care of its employees. This award “ceremony” is the perfect example of that.

For help with creating the very best customer experience within your organization, check out my customer service keynote speaking and consulting offerings at http://www.MyraGolden.com.

Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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