I Monitor My Daughter’s Online Activity

Great Day-2
From time to time I use my blog as a platform to share my personal views that have nothing to do with customer service. This is one of those times. Monitoring my pre-teen’s cellphone/Internet activity is on my mind today and I thought I’d share my thoughts with you.

I monitor my daughter’s online activities. She’s just 12 years old and a dangerous world lurks right at her fingertips on her cellphone, the cellphone that I bought for her. I want her to enjoy texting and social media, but I’m smart about it.

In our house, we have ground rules for cellphone and Internet use. My husband and I explained to our daughter that we bought her cellphone and we pay the cellphone bill every month. She uses the cellphone in the house we pay for. Therefore, we have complete authority to monitor that cellphone as we please. Our ground rules include, absolutely no password locks on her phone or computer, her daddy and I can (and do) look through her phone anytime we please, and her phone is placed in our custody every night by 9:30pm (unless she’s at a sleepover, game, etc.) We set the ground rules and monitor her phone and Internet usage because we love her and because we have a God-given responsibility to protect her and guide her in the way she should go.

Nothing you do for children is ever wasted. They seem not to notice us, hovering, averting our eyes, and they seldom offer thanks, but what we do for them is never wasted.

–Garrison Keillor

If you have children, chances are they have (or will have) cellphones and Internet access. As parents, let’s have the courage to set ground rules and monitor our children’s online activities. Failure to step up and monitor could be to put our children at risk for exposure they aren’t ready for and a plethora of pains they didn’t have to experience. Monitor your kids.

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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