Word on the street is there is no stumping a Zappos Customer Service Representative. Rachael Ray decided to test that out. Rachael Ray is the infamous long-winded caller nobody likes to get. Watch how the Zappos Representative handles this “challenging” customer.
Would you have handled Rachael with such poise, openness and professionalism? If not, I need to work with you (and maybe your entire team) for some exciting customer service training. You can check out my customer service training solutions right here.
Related posts:
Polite Ways to Get Long-winded Callers to Cut to the Chase
My Keynote at the 2012 Contact Center Association Conference
Published by