Myra Golden’s Slide Deck and Videos from her Customer Experience Keynote in Atlanta


Last week I delivered my “Customer Journey” keynote to ORTEC in Atlanta. My keynote was extremely well received and after speaking, I enjoyed a sushi lunch with the company’s founder, CEO and VP of Product Strategy. The people of ORTEC really inspired me. They are fully committed to creating and delivering the best possible customer experience. Their short and long term goals are sure to make them one of the best companies to work for in Atlanta and I can see them creating a service experience that other companies come to benchmark for best practices. I am honored to be a part of their journey toward excellence in the customer experience.

After my keynotes, I make a practice of sharing my Keynote slide deck right here on my blog for both my live audience and my blog readers.  Follow this link to download my Customer Journey Slide Deck. The slide deck also features links to the videos I shared in my presentation. I hope this slide deck inspires you.

Myra Golden has spent 15 years benchmarking, interviewing and mystery shopping the best service companies in the world and in her keynotes she shares her insights to help her clients improve their own customer experiences. In her inspiring and riveting keynotes, Myra shares specific customer experience design details from the best service companies of our time: Apple,, Starbucks and Disney. Your audience will walk away with 4 powerful deliverables to help them create the best possible customer experience in their own companies. Explore Myra’s keynotes here.

How I Build a Keynote Presentation

What a Myra Golden Training is Like

Ways I Engage My Audiences

Never Be Boring: 5 Ways to Never Be Boring as a Keynote Speaker

Are you a corporate trainer who is looking for customer service training to deliver to your team?