The explosive ideas in this book will help you go beyond the WOW experience to build, repair, and grow customer relationships.
by Myra Golden and Dr. Jeffrey Magee
“From the first page I was taken in!”
“Beyond WOW is a powerful tool for those of us who work with customers on a day-to-day basis.
“I refer to your book when I need to re-motivate myself.”
Completely restore customer confidence and regain goodwill after any service failure
Learn how to launch relationship marketing campaigns to strengthen loyalty with your current customers
Get your customers back from the competition with our powerful win back strategies
Discover why you need to forget customer satisfaction and strive for customer loyalty
Deploy more than 50 growth and retention tactics today
How to create a customer recovery plan
Converting ballistic customers into advocates
Customer winback strategies – the step-by-step process
Take a look inside:
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