In Rehearsal for my “Apple Experience” webinar that broadcasts 4/24 @1pm ET. Are you enrolled yet?

Putting the finishing touches on my “Apple Experience” webinar that will broadcast 4/24 at 1pm ET. Are you enrolled yet?

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Apple Employee Training Manual Provides 5 Insights for Contact Centers

Webinar  April 24, 2013 1:00 – 2:00pm ET $199 per company Register Recently, Apple’s super secret employee training manual was leaked. The manual spells out specific words Apple employees cannot say to customers (to avoid a negative feeling/response from customers), makes it clear that employees are to fiercely focus on “deepening and restoring relationships” (and shows them how) and has great insights on how to (really) convey empathy to customers. When Myra reviewed the Apple training manual, she was stoked about the relevancy to her clients in the contact center sector and she cannot wait to share these insights with you in a very special web event. Join Myra Golden for this 60-minute webinar! Get the full story here:

myra golden webinar

Me doing a complete run-through of this webinar in front of my team. Lol!

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Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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