This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the spirit of the librarians I met today. They communicated with each other and with me with genuineness and a respect that was so very refreshing! They already deliver a really amazing customer experience to their students, but they are working to take that amazing customer experience to phenomenal levels. I have no doubt they will achieve their service goals.
For the benefit of my wonderful client and for you, I am presenting my slides from my presentation right here: Myra Golden OU Library Slide Deck. Enjoy. Learn. Share.