Myra Golden’s Slide Deck from Ohio Winner’s Breakfast

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I’m sitting in my hotel room doing a run-through of the keynote address I’ll deliver at the Ohio Winner’s Breakfast tomorrow. Tomorrow will be exciting for me because I get to meet and mingle with business owners who are fiercely focused on the customer experience. They are coming to learn from me, but I’m sure I will be strategically picking brains as I work the room tomorrow. Each of the attendees at the Ohio Winner’s Breakfast will be receiving the Consumers’ Choice Award. This is such an honor for these organizations!

As I always do, I am making a copy of my slide deck from my keynote available. Both my audience and my blog readers can walk away with my ideas for how to keep the customer experience top notch.

Here’s my slide deck.  Enjoy. Learn. Share.


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Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

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