Train Remote Agents With These Free short Videos

Mini-Workshop – The 3R De-escalation Method

Control Calls with “Friendly” Customers

4 Things Customer Service Agents Can Do to Convey Empathy to Customers

This is How to Move Calls to Closure

How to Acknowledge Customer Concern- and Why You Must

Do these three things to de-escalate immediately with customers

When You Correct a Customer, You Make Them Feel Dumb

Chat Handling Fundamentals

How to Ask Customers Questions

The Number One Grammar Mistake In Email, Chat and Text Is….

Make Sure You Don’t Push Your Customers Because They’ll Push Back

The 3 Fundamentals Everyone Always Forget with Internal Customer Service

Instantly Sound Friendlier Over the Telephone  – Speak in complete sentences

How to Politely Control Calls with the Chatty Cathy

How to De-escalate Angry or Agitated Customers

How to Instantly Make Emails and Chat More Personable

7 Phrases That Convey Empathy to Customers

7 Comebacks for the Customer Who Cusses at You

Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list.

If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning.

Myra’s customer service eLearning helps your employees speak with friendliness and empathy, and handle difficult customers with more ease –  with progress reports, quizzes and SCORM option.

Watch this video to learn more:

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