Training Kits Available for the Following Topics:
- Telephone Skills
- Call Control Skills
- Complaint Handling
- How to Handle Difficult Customers
All training kits include:
- Reproducible comprehensive participant workbook that drives home key points and serves as a reference point long after the training is over.
- High-impact PowerPoint slide deck that you can use as-is or customize with your logo and specific examples.
- Detailed trainer’s notes to help you quickly get ready to train.
- Certificate for free consultation with Myra Golden – Consult with Myra about the philosophy, objectives or delivery of this training program before you deliver it!
- Delivered digitally so that you’ll have this entire training system at your fingertips in minutes!
- How-to hints for delivering the very best training.
