Customer Service eLearning & Onsite Training

Improve the Customer Experience by Coaching Call Center Agents the Right Way

“My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better.”

~ Steve Jobs

It’s a fact. Most managers don’t give employees the constructive feedback they need in order to develop and grow. Some managers shy away from conflict. Perhaps they hope the problem will correct itself. Many fear getting a difficult to handle response from the employee. We never want to admit it, but some managers want to be “friends” with their employees and this “friendship” keeps them from the giving the constructive feedback their employees need. And then there are those who just wait until the annual performance review to lay it all on the employee.

Why are managers so ineffective when it comes to giving constructive feedback?

 

It’s simple really. Managers never learned exactly how to assertively address unacceptable performance. And let’s face it; giving constructive feedback about a person’s performance can be a little intimidating.

Sit down with me on Wednesday, February 10th at 1:05pm ET for a 60-minute discussion on how you coach your employees. Here’s what I’m eager to share with you:

After our discussion you will receive:

How to Solve the Biggest Problems with Coaching Agentss (Live webinar with Myra Golden)

February 10th, 1:05pm ET – 2:05pm ET  

$299 per organization Register